iv18 Privacy Policy

This Privacy Policy applies to all users of the iv18 platform. When you use the iv18 website, create an account, or use any of our services, you agree to the terms of this policy. We respect your privacy and take the utmost care in protecting your information.

Please read this policy carefully. If you have any questions, contact our support team.

---

1. Data Collection — What Information We Collect

When you create an account and use services on iv18, we collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (National ID or passport), required for account verification
• Payment information — such as bKash, Nagad, or Rocket account numbers and required bank account details

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Your activity and navigation history on the site
• Session duration and login records
• Data from cookies and similar tracking technologies

1.3 Transaction Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Details of bonus and promotional offer usage

---

2. Purpose of Use of Your Information

iv18 uses your information only for the following legitimate purposes:

1. Account creation, management, and verification
2. Processing financial transactions — deposits and withdrawals
3. Age verification (to confirm 21+)
4. Fraud prevention and ensuring account security
5. Providing customer service and support
6. Improving platform performance and resolving technical issues
7. Enforcing and monitoring responsible gaming policies
8. Sending relevant promotional information (subject to your consent)

We never sell your information to third parties.

---

3. Sharing and Disclosure of Information

iv18 may share your information with the following parties only in specific circumstances and only to the extent necessary:

3.1 Payment Processors

To complete transactions, information related to bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers. Each of these providers has its own privacy policy.

3.2 Technology and Service Partners

To provide uninterrupted service on the site, the minimum necessary information is shared with game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, etc.) and technology partners. These partners are bound by data confidentiality agreements.

3.3 Legal Obligations

In the case of legal directives, court orders, or lawful investigations, the necessary information may be provided to the relevant authorities. In such cases, only the information legally required will be disclosed.

3.4 Fraud Prevention

If account fraud, money laundering, or any other illegal activity is identified, the necessary information may be shared with security agencies.

---

4. Data Security Measures

iv18 has adopted industry-standard technical and administrative measures to protect your information:

• SSL encryption — all data transfers between the site and servers are encrypted
• Password encryption — stored passwords are never kept in plain text
• Access controls — only authorized personnel can access specific data
• Regular security audits and vulnerability assessments
• Automated systems to monitor suspicious activity

However, no method on the internet is 100% secure. We make every effort, but complete security cannot be guaranteed. For this reason, it is important to keep your account password confidential and change it regularly.

---

5. Cookies and Tracking Technologies

The iv18 website uses cookies and similar technologies. These are used for the following purposes:

5.1 Essential Cookies

Without these cookies, the site's core functions (maintaining login sessions, security verification, etc.) are not possible. These are always active.

5.2 Functional Cookies

These cookies are used to remember your preferences (language, display settings) so you do not have to configure the same settings every time you log in.

5.3 Analytics Cookies

These cookies are used to analyze which sections of the site users spend the most time on and which features are used most, in order to improve service quality. The collected data is analyzed in aggregate and no individual is identified separately.

Cookies can be disabled from your browser settings, though this may limit some site functionality.

---

6. Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be kept for a specified period for the following reasons:

• Financial transaction records — for the legally required retention period
• Identity verification information — for a limited period after account closure
• Gaming history — for as long as necessary to enforce responsible gaming policies
• In the case of disputes or legal claims — until the matter is fully resolved

Once the specified period ends, information is securely deleted or anonymized.

---

7. Your Rights

As a user of iv18, you have the following rights:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Correction: You may request the correction of inaccurate or incomplete information.
3. Right to Deletion: In certain circumstances, you may request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.
4. Right to Restrict Processing: You may request that the use of your information be limited to specific purposes.
5. Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
6. Right to Raise a Complaint: If you have any concerns about how your information is used, you may contact us directly.

To exercise any of the above rights, email [email protected] or contact us via the site's 24/7 live chat.

---

8. Protection of Children and Minors

iv18 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect any information from minors. If any person opens an account by providing a false age, their information and account will be deleted immediately. Our age verification process ensures effective protection in this regard.

---

9. International Data Transfers

iv18 may store data on servers outside Bangladesh for technical reasons. In such cases, it is ensured that adequate protection measures are in place at the storage location and that the standards of this policy are maintained. Appropriate contractual safeguards are upheld when data is transferred to third countries.

---

10. Changes to the Policy

iv18 may update this Privacy Policy from time to time. If any significant changes are made, we will send a notice to your registered email address or clearly inform you on the site. Continued use of the site after any changes will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

The "Last Updated" date at the top of the policy indicates when the most recent change was made.

---

11. Third-Party Sites and Links

The iv18 platform may occasionally reference third-party services. These third parties have their own privacy policies, and iv18 is not responsible for their practices. We recommend reading the relevant party's privacy policy before using any external service.

---

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is ready to assist in both Bengali and English.