Stay in control with responsible gaming at iv18
Enjoy entertainment within limits — iv18 is committed to giving you a safe, balanced and enjoyable gaming experience. Our tools and support are always ready to protect you.
Gaming is for fun, not stress
iv18 believes online gaming is a form of entertainment — not a source of income or a solution to financial problems. We are here to help you maintain healthy gaming habits.
Online gaming is a popular form of entertainment for millions of people. Cricket betting, slots or live casino — every game is genuinely enjoyable when played with the right mindset and within limits. However, when gaming becomes a habit that causes problems in your personal, family or financial life, it is important to seek help.
At iv18 we give responsible gaming the highest priority. Our platform offers multiple protection tools that you can control yourself. Our 24/7 support team is also always ready to help guide you in the right direction.
Please note: iv18 services are available only to persons aged 21 or above. 21+ age verification is a core policy of ours.
Our protection tools
iv18 provides these tools to keep your gaming experience safe.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately. A waiting period is required to increase a limit.
Time-Out
Take a temporary break from 1 day up to 6 weeks. While a Time-Out is active you cannot log in or place bets. It cannot be lifted until the break period has ended.
Self-Exclusion
If you are experiencing long-term problems, close your account for a minimum of 6 months or permanently. No bonus offers will be sent during a self-exclusion.
Betting History
View a full detailed history of all your transactions and bets at any time. Understand your gaming patterns and make informed decisions.
24/7 Support
For any concerns about gaming, contact our support team via live chat or at [email protected]. Help is available in Bengali.
Minor Protection
iv18 strictly verifies that players are 21+. All necessary measures are taken to ensure that no one under the age of 21 can use the platform.
Signs of problem gaming
If you or someone you know shows the following signs, it is important to take notice.
Warning Signs
- Repeatedly playing to win back lost money ("chasing losses")
- Spending more than your set limit on gaming and being dishonest about it
- Borrowing money from family or friends to place bets
- Feeling restless or irritable when not gaming
- Spending time on gaming that should be spent on work, studies or family
- Repeatedly trying and failing to stop gaming
- Being dishonest with family or friends about your gaming
If you recognise one or more of these signs in yourself, there is nothing to be ashamed of. Acknowledging it and seeking help is a sign of courage. iv18's support team will help you take the right steps — with compassion, not judgment.
Check yourself
Ask yourself the questions below — honest answers will clarify your situation.
- Am I playing for entertainment, or in the hope of solving a financial problem?
- Did I spend more than my set budget last week?
- Is gaming affecting the time I spend with my family or at work?
- Do I place bigger bets after a loss to try to recover it?
- Do I feel uncomfortable when I cannot game?
- Am I being honest with the people close to me about my gaming?
If you find concerning answers to more than one question, contact iv18 support or use the Time-Out or self-exclusion feature.
Steps to use the protection tools
You can activate any of these tools from your iv18 account at any time.
Log in to your account
Log in to your iv18 account and go to your profile settings.
Find the "Responsible Gaming" section
Go to the "Responsible Gaming" option within settings.
Choose the tool you need
Select whichever tool you need — deposit limit, Time-Out or self-exclusion.
Set your limit or time period
Set the amount or duration according to your preference and confirm.
Get help from support
If you have any trouble, contact us via live chat or at [email protected] — we will help.
Protection for minors
iv18 strictly ensures that only persons aged 21 or above can use the platform. Age verification is completed at registration and additional documents may be requested in cases of doubt.
Advice for parents
Keep your login details secure on your devices. Have an open conversation with your children about the age limits for online gaming.
Parental Controls
Use parental control software on your browser or device. This helps keep minors away from sites of this kind.
Need help? We are right here.
iv18's support team is available 24/7 in Bengali to serve you. Contact us now for any concerns, questions or help with using a tool.
Responsible Gaming FAQs
Common questions and answers about responsible gaming.