Frequently Asked Questions
All your answers at iv18
From withdrawals to security — every question you have after joining iv18, answered in one place.
iv18 is committed to providing a safe and transparent online gaming experience for players in Bangladesh. This FAQ page provides detailed answers to the most important questions about withdrawal rules, customer support options, responsible gaming advice, and the security of your account. Follow the sections below to quickly find the information you need.
Frequently Asked Questions
How to Withdraw Money
The minimum withdrawal amount at iv18 is ৳800. Requests below this amount cannot be processed. Before making a withdrawal, make sure your account has sufficient balance and all withdrawal conditions have been met.
Yes, but you must meet the wagering requirement before withdrawing bonus winnings. For iv18's welcome bonus, the requirement is 15x — applied to the bonus amount only. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before you can withdraw winnings from that bonus.
At iv18, withdrawals are generally completed within 15 minutes to 2 hours. Withdrawals via bKash, Nagad, and Rocket are the fastest. For bank transfers, the bank's own processing time may add to this.
A pending status means your request is being processed. It usually resolves automatically. If it remains pending for more than 2 hours, contact us via live chat or by emailing [email protected] with your request reference number. The team will look into the issue promptly.
iv18 currently supports four withdrawal methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). When withdrawing, it is best to use the same method you used when depositing.
Customer Support
Yes, iv18's customer support team is active 7 days a week, 24 hours a day. Whether it's night or day, a holiday or a workday — you can reach out at any time for immediate assistance. Resolving your issues quickly is our goal.
Absolutely. iv18's support team provides assistance in both Bengali and English. We place great importance on ensuring players from Bangladesh can ask questions comfortably in their own language. If you write in Bengali, the team will reply in Bengali.
For a faster resolution, have the following information ready before reaching out: your account username or registered email, the approximate time the issue occurred, which payment method you used, and your transaction reference number if applicable. Providing this information helps the support team understand and resolve the issue quickly.
iv18 has two support channels. First, 24/7 live chat within the site — this is the fastest option. Second, you can contact us by email: [email protected] — email is more effective for complex issues or when you need to send documents.
The team makes every effort to reply to emails sent to [email protected] as quickly as possible. For urgent matters, live chat is the better choice since you get an immediate response. When emailing, include a detailed description of the issue so the team can provide the most helpful answer in their first reply.
Responsible Gaming
Watch for these warning signs: spending more than your set budget, placing larger bets to try to recover losses, feeling unable to stop playing, hiding your gambling from family or friends, and being unable to focus on other daily activities. If you notice any of these signs, consider seeking help.
iv18 gives players the option to set their own limits. You can set daily, weekly, or monthly deposit limits as you choose. Setting these limits is an effective way to keep spending under control. Contact the support team to set or change your limits.
If you need help, speak directly with iv18's support team — they can guide you confidentially. You can also find detailed information and guidance on our responsible gaming page. Your safety and your family's safety come first.
iv18 strictly follows a policy of 21 years of age or older. Opening an account or using the platform is completely prohibited for minors. Age verification documents may be required if needed. Protecting minors is our highest priority.
Yes. If you feel you need some time away from playing, iv18 offers both a cooling-off period and self-exclusion options. Through a cooling-off period, you can temporarily suspend your account. If you need a long-term or permanent closure, let the support team know — they will help without judgment or questions.
Security & Privacy
iv18 uses SSL encryption technology to keep your personal data and financial transactions secure. This means your data is encrypted in transit and cannot be read by third parties. The platform undergoes regular security checks to ensure fair play.
A strong password should be at least 8-12 characters long and include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or simple words as a password. Keep a unique password for iv18 — do not use a password you have used on other sites.
The only official iv18 address is iv18.lat. Check the URL in your browser's address bar carefully — even one different character could mean it is a fake site. Instead of clicking links from unknown sources, type the address directly into your browser. If you have any suspicion, notify the support team immediately.
If you notice unfamiliar activity on your account, change your password immediately. Then inform the team via live chat or by emailing [email protected]. If necessary, they can temporarily suspend the account until security is confirmed. Never share your password with anyone.
iv18 does not share your personal information with any unauthorized third parties. Full details on how information is collected, stored, and used can be found on our privacy policy page. Protecting your data and maintaining transparency are very important to us.
Still have questions?
If the answers above did not resolve your issue, iv18's support team is always here for you. Ask any question in Bengali or English — we are always ready to help.